Terms & Conditions

1. Introduction

1.1 These Terms and Conditions ("Terms") govern your use of the website, services, and associated platforms (collectively, the "Website") provided by Kumerica African Cuisine & Takeaway Joint ("we," "our," "us," or "the Restaurant"). By accessing or using the Website, you agree to comply with these Terms.

1.2 If you do not agree to these Terms, you must cease using the Website immediately.

1.3 We reserve the right to modify, update, or amend these Terms at any time. Material changes will be communicated to you via email or notices on the Website. Continued use of the Website after such changes constitutes your acceptance of the updated Terms. You are advised to review these Terms regularly.

2. Definitions

"User": Anyone accessing or browsing the Website, including customers and potential customers.
"Customer": A User who places an order or engages with paid services (e.g., food orders, delivery, and collection).
"Guest": A User who places an order without creating an account.
"Services": All services, whether free or paid, provided via the Website, including food orders, collection, delivery, and other related services.
"Order": A request placed by a Customer or Guest to purchase food products from us, whether for delivery or collection.

3. Registration and Accounts

3.1 Account Creation:
To access certain features of our Website, such as tracking your order history, you must register for an account with accurate, current, and complete information. However, if you do not wish to create an account, you may still place an order as a Guest.

3.2 Guest Checkout:
Customers may place an order as a Guest, without creating an account. Please note that by checking out as a Guest, you will not have access to certain features such as order history or quicker checkout for future purchases.

3.3 Account Security:
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. If you suspect unauthorized access, please notify us immediately by contacting [email or phone number].

4. Use of the Website and Services

4.1 Permitted Use:
By using the Website, you agree to use it lawfully and in compliance with all applicable laws, regulations, and guidelines.

4.2 Prohibited Activities:
You must not:

Violate any applicable laws or regulations.
Disrupt the Website or its systems, including introducing harmful code or malware.
Attempt to access restricted areas of the Website without authorization.
Use the Website to share or distribute harmful, offensive, or illegal content.
Engage in activities such as spamming or phishing.

4.3 Consequences of Breach:
We reserve the right to suspend, terminate your account, or take legal action in the event of a breach of these Terms or any unlawful activity.

5. Orders, Payments, and Refunds

5.1 Order Process:
Orders are processed once payment is confirmed. An order confirmation will be sent to your email. It is your responsibility to ensure that the delivery or collection details provided are accurate.

5.2 Payment Methods:
We accept various payment methods, including credit/debit cards and third-party payment processors. Full payment must be made prior to order confirmation. You may also choose to place an order as a Guest, where payment will be made at the time of order without the need to create an account.

5.3 Pricing and Availability:
All prices are quoted in GBP (£) and are subject to change without notice. We make every effort to ensure that the prices and availability of menu items are accurate; however, we reserve the right to amend any errors and inform you of any changes before proceeding with your order.

5.4 Refunds and Cancellations:
Refund requests will be processed within 14 business days, subject to the conditions outlined in our Refund Policy. For more details, please refer to the Refund Policy section of the Website.

5.5 Cooling-Off Period:
Under UK consumer protection law, you have the right to cancel your order within 14 days. However, this does not apply to perishable goods (such as food orders) or services that have already been provided. By placing an order for food, you waive your right to cancel.

6. Deliveries, Collections, and Pick-ups

6.1 Delivery:
We offer delivery within a 5-mile radius of our restaurant, located at 90 Queensway, Bletchley, Milton Keynes MK2 2RU. Delivery times and fees will be displayed during the checkout process. We strive to deliver within 30 minutes but cannot be held responsible for delays beyond our control, such as traffic or weather conditions.

6.2 Collection and Pick-up:
You can opt to collect your order from our restaurant. Orders must be collected within the specified time window; failure to do so may result in the cancellation of your order or additional charges.

6.3 Liability:
We are not liable for any delays, damage, or loss occurring during delivery or collection, except in the case of direct negligence. Risk of loss or damage passes to you upon delivery or collection.

7. Allergens and Special Requests

7.1 Allergen Information:
Our dishes may contain allergens such as nuts, gluten, dairy, and more. It is your responsibility to check for allergens before making a purchase. Please refer to allergen information on our menu or contact us directly for assistance. We cannot be held liable for any allergic reactions.

7.2 Special Requests:
We strive to accommodate special dietary requests or preferences. However, if we are unable to fulfil your request, we will notify you in advance and offer an appropriate substitute or refund.

8. Privacy and Data Protection

8.1 Data Collection:
We collect and process personal data in accordance with our Privacy Policy. This includes data related to your order, payment information, and any other details necessary for order fulfillment. For more information, please refer to our [Privacy Policy Link].

8.2 Data Sharing:
We will not share your personal data with third parties except when necessary for order processing, delivery, or as required by law.

9. Limitation of Liability

9.1 Exclusion of Liability:
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage, including lost profits, business opportunities, or data loss.

9.2 Maximum Liability:
Our liability for any claim related to the purchase of goods or services is limited to the amount paid for the affected order or service, except where such liability cannot be excluded by law (e.g., in cases of death or personal injury caused by our negligence).

10. Termination

10.1 Termination by You:
You may terminate your account or discontinue use of our services at any time by contacting us at kumericaafricanrestaurant@gmail.com or calling 07448 291107.

10.2 Termination by Us:
We reserve the right to terminate or suspend your account, without notice, if we suspect any violation of these Terms, fraudulent activity, or illegal actions.

11. Dispute Resolution and Governing Law

11.1 Dispute Resolution:
In the event of a dispute, we encourage resolution through our customer service team. You may also use alternative dispute resolution (ADR) schemes as provided by the UK government.

11.2 Governing Law:
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Force Majeure

We are not responsible for delays, cancellations, or failure to perform our obligations under these Terms if such events are caused by circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, or disruptions to our supply chain.

13. Cookies and Tracking

We use cookies to enhance your browsing experience. For full details on how we use cookies, please refer to our Cookies Policy [Link] in compliance with the UK Privacy and Electronic Communications Regulations (PECR).

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Kumerica African Cuisine & Takeaway Joint
90 Queensway, Bletchley, Milton Keynes MK2 2RU
Email: kumericaafricanrestaurant@gmail.com
Phone: 07448 291107